![]() A prompt prehospital response is conducive to a better prognosis of patients and timely access to EMS. The emergency medical dispatch center (EMDC) is the first point of contact in the case of a life-threatening or medical emergency. The World Health Organization identifies emergency medical services (EMS) as an integral part of any effective and functional healthcare system. Nonetheless, the use of the UPC decreased throughout the study period after the medical dispatchers were alerted about the implications of its use. Moreover, the median age of individuals triaged with the UPC is higher than those triaged with symptom-specific categories. The UPC has different dispatch characteristics than the symptom-specific categories, with potential negative effects on the medical dispatch process. Sensitizing medical dispatchers about the use of the UPC likely contributed to the decreased use of the UPC over time. ![]() Moreover, after having been triaged with the UPC, 9,661 (34.7%) of the dispatched EMS vehicles ended up being cancelled. The median age of those triaged with the UPC was 66 years vs 58 years for individuals triaged with other symptom-specific categories. Resultsįrom 296,398 included cases UPC accounted for 11.4% of the cases. Use of UPC was stratified by month to determine the impact of alerting medical dispatchers to reduce its use. Moreover, these cases were compared to non UPC cases. This register-based study based on medical emergency cases data describes patient and dispatch characteristics of emergency cases categorized as “unclear” through the use of numbers and proportions. Therefore, the objective of this research is to gain a better understanding of the patient and dispatch characteristics of emergency cases categorized as "unclear". Although Copenhagen has a sophisticated emergency medical services (EMS) system with a significant focus on public welfare, more than 10% of emergency cases are still being categorized as an "unclear problem category" (UPC) and are thus not categorized as "symptom-specific". It increases patient safety and ensures the sustainable use of medical resources. See the How to Map the Standard IUP Network Drives page for information on mapping drives.An effective emergency medical dispatch process is vital to provide appropriate prehospital care to patients. For the password, enter your IUP network password. Enter your username in this format: IUPMSD\ username substituting your username. When accessing this share from the VPN, you will be prompted for your username and password. You do not have permission to view this directory or page using the credentials that you supplied.
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